The Customer Is Always Right…?

“The customer is always right.”

The Wikipedia refers it as a motto or slogan which exhorts service staff to give a high priority to customer satisfaction.

Who can be a customer?

As a matter of fact, everyone.

A person who serves a customer today will become a customer if he/she is going to make a purchase of a product or service tomorrow.

A few weeks ago, I watched a news about a man giving the cashier a hard time when he found out that the item he bought from a $1 section was costing him $1.50 instead. In order stop him from making a scene and disrupting the queuing line, the manager of the store finally decided to sell him the item for $1.

I bet many of us have similar encounters before, especially at those mega stores where price tags on individual items are being replaced by electronic ones or price labels on those shelves.

There is no rule saying that we need to purchase everything we placed onto the cashier counter. If we were to encountered this scenario, we are always allowed to reject the item by explaining to the cashier or just buy it if we really wanted it.

The truth is that it is really not wrong to be a very demanding customer since all products or services come with a price. I have friends who are very nice and easy going people but tend to be very demanding customers.

There is this fine line between being a demanding customer and an unreasonable one.

I’ve worked as a sales assistant at the age of 16 during school holidays and it had totally change my perspective as a customer since then.

I remembered serving a customer at the wallet section and since it was supposed to be a locked counter, I had to stay with her for the entire two hours; taking wallets in and out of the counter for her while listening to her grumbling about their family matters. At the end of the day, a satisfied smile from her was good enough for me to forget my sore ankles.

On the other hand, when I encountered customers demanding for an exchange for non-exchangeable items such as under-garments. They would ALWAYS insist that they have not worn them (when we were fully aware that they had) whenever we tell them about the ‘no-exchange’ regulation. Their satisfied smiles were good enough for me to skip my meals.

During my adult working days, providing after-sales services was part of my job and it was a bigger challenge than retailing service. Most of the end-users were filled with frustrations, mainly from the malfunctioning of the products or being over-promised by our dealers who just pushed everything to us at the end of the day.

So, what have I learned from all those years of providing services to people?


“Appreciation is a wonderful thing:

It makes what is excellent in others belong to us as well. ~ Voltaire”

I’ve learned to appreciate all good services provided to me and just considering myself unlucky for those nasty ones.

I’ve learned not to dial the service line at the stage of hitting the boiling point and to always appreciate their effort in helping me solve the problems that I’ve had with their products/services, even when they couldn’t help at times  Always remember — they are not the ones creating those problems.

“The customer is always right.”

A phrase to encourage one to produce/provide a quality product/service.

Not a phrase to abuse in order to receive a quality product/service.

Thank you for taking your precious time in reading this post, have a great day ahead, always!

Till then,

Cheers & TTFN~ 😀

That Awesome Feeling!

No, you may not become a blogging millionaire but you will uncover some great friendships, great conversations, and the awesome feeling of getting to help someone else.

The above is an extract from the following post that particularly touched my heart.

Guest Post: Two Years, Seven (Plus) Blogs, and Voice –
Do spare a moment of your precious time and click the link to read more.

Why blog? What to blog? How to blog? I am sure different bloggers have their own reason(s) and method(s) to do so.

To offer help, to get help or simply wanting to express ourselves via sharing things in our life with people we might never get to meet in person?

What will be the consequence after pressing that ‘publish’ button?

Just like what Forrest Gump’s Mama always says, “Life is like a box of chocolate, you never know what you gonna get.”

No matter what, we can be as creative and expressive as we wanted to, as long as we can blog responsibly, we can always sit back, relax and enjoy that awesome feeling of blogging!

Have an awesome day ahead!

Till then,

Cheers & TTFN ~ 😉

A Shield Or A Tool?

Many times during a heated argument, the following words might just lash out without having any second thought when we tend to be at the losing side

             “So what? That’s just me and what can I do about it?”

Well I guess that are still tons of things that we CAN do about it, but most of the time, we’ve decided to take the easy way out by “accepting who we really are.”

However, is it really a genuine acceptance and by doing so, will it really make us a happier person at the end of the day?

A happier person perhaps, but definitely not a better one.



                                              USE IT AS A SHIELD


                                                 USE IT AS A TOOL



                     “Often, it’s not about becoming a new person,
                                          but becoming the person
                            you were meant to be, and already are,
                                        but don’t know how to be.”
                   ― Heath L. Buckmaster, Box of Hair: A Fairy Tale

Only when we have truly accepted who we really are will there be rooms for us to change for the better and to become a happier person for ourselves, our loved ones, strangers and perhaps even enemies.

Have a great day exploring your lovely inner self!

Till then,

Cheers & TTFN ~ 😉



Acceptance of one’s self is the secret of lasting joy. –


What Time Is It?

Spring Time 2015


SPRING is when you feel like whistling even with a shoe full of slush. ~ Doug Larson


There are various technical definitions of spring, but different parts of the world vary according to their local climate, cultures and customs.

The beginning of spring is not always determined by fixed calendar dates but relates to biological indicators; i.e. the blossoming of a range of plant species, and the activities of animals, or the special smell of soil that has reached the temperature for micro flora to flourish.


At the spring equinox, days are approximately 12 hours long with day length increasing as the season progresses. Many flowering plants bloom this time of year and sometimes beginning when snow is still on the ground, continuing into early summer.

Unstable weather may more often occur during spring when warm air begins on occasions to invade from lower latitudes while cold air is still pushing on occasions from the Polar regions.

“Paper Cat Weather Icon Illustration” by SweetCrisis @

Perhaps this is why Mark Twain quoted,

“In the Spring, I have counted 136 different kinds of weather inside of 24 hours.”


Spring and “springtime” refer to the season, and also to ideas of rebirth, rejuvenation, renewal, resurrection and regrowth.

Easter is the most important religious feast in the Christian liturgical year. Christians believe that Jesus was resurrected from the dead two days after his crucifixion and celebrate this resurrection on Easter Day, which is two days after Good Friday.

The date of Easter varies between 22 March and 25 April in most traditions, and between 4 April and 8 May in some Eastern Christianity and for this year (2015), it will fall on April 5.

Information Extracted From: Wikipedia – Spring (Season)


For happiness one needs security,

but joy can SPRING like a flower even from the cliffs of despair.

~ Anne Morrow Lindbergh


ID-100172544A spring is an elastic object used to store mechanical energy. Simple non-coiled springs were used throughout human history, e.g. the bow (and arrow).

In the Bronze Age more sophisticated spring devices were used by the spread of tweezers in many cultures.

Coiled springs appeared early in the 15th century in door locks. 

By replacing the system of weights that commonly powered clocks with a wound spring mechanism (clock-makers), the first spring powered-clocks appeared in the 15th century and evolved into the first large watches by the 16th century.

First Spring Powered ClockIn the eighteenth century, the Industrial Revolution spurred the development of mass-production techniques for making springs.

Common examples of current spring usage range from tiny coils that support keys on cellular phone touch pads to enormous coils that support entire buildings and protect them from earthquake vibration.

Steel alloys are the most commonly used spring materials. The most popular alloys include high-carbon (such as the music wire used for guitar strings), oil-tempered low-carbon, chrome ID-10029560silicon, chrome vanadium, and stainless steel.

Depending on the design and required operating environment, any material can be used to construct a spring, so long as the material has the required combination of rigidity and elasticity.

Information Extracted From: 

Wikipedia – Spring (Device) and How Products Are Made Vol. 6


The spring wakes us, nurtures us and revitalizes us.

How often does your spring come?

If you are a prisoner of the calendar, it comes once a year.

If you are creating authentic power, it comes frequently, or very frequently.
~ Gary Zukav

In Singapore, it is almost Summer all year round (plus the extra humidity in the air). Therefore it is really hard for me to imagine or feel the goodness of this season (or the other two).

Nevertheless, I guess besides our bodies, our souls should be able to experience these four seasons as well and I do hope my soul won’t be a prisoner of the calendar and may its spring comes frequently or…yes…very frequently.

Same hope goes for all you lovely souls out there!

Have a wonderful day ahead, always!

Till then,

Cheers & TTFN~ 😀





Worrying won’t find us a solution to any of our current  problems but staying happy is definitely a good start for solving any problems that we might face in the future .

Have a happy weekend ahead, always!

Till then,

Cheers  & TTFN~ 😀