“The customer is always right.”
The Wikipedia refers it as a motto or slogan which exhorts service staff to give a high priority to customer satisfaction.
Who can be a customer?
As a matter of fact, everyone.
A person who serves a customer today will become a customer if he/she is going to make a purchase of a product or service tomorrow.
A few weeks ago, I watched a news about a man giving the cashier a hard time when he found out that the item he bought from a $1 section was costing him $1.50 instead. In order stop him from making a scene and disrupting the queuing line, the manager of the store finally decided to sell him the item for $1.
I bet many of us have similar encounters before, especially at those mega stores where price tags on individual items are being replaced by electronic ones or price labels on those shelves.
There is no rule saying that we need to purchase everything we placed onto the cashier counter. If we were to encountered this scenario, we are always allowed to reject the item by explaining to the cashier or just buy it if we really wanted it.
The truth is that it is really not wrong to be a very demanding customer since all products or services come with a price. I have friends who are very nice and easy going people but tend to be very demanding customers.
There is this fine line between being a demanding customer and an unreasonable one.
I’ve worked as a sales assistant at the age of 16 during school holidays and it had totally change my perspective as a customer since then.
I remembered serving a customer at the wallet section and since it was supposed to be a locked counter, I had to stay with her for the entire two hours; taking wallets in and out of the counter for her while listening to her grumbling about their family matters. At the end of the day, a satisfied smile from her was good enough for me to forget my sore ankles.
On the other hand, when I encountered customers demanding for an exchange for non-exchangeable items such as under-garments. They would ALWAYS insist that they have not worn them (when we were fully aware that they had) whenever we tell them about the ‘no-exchange’ regulation. Their satisfied smiles were good enough for me to skip my meals.
During my adult working days, providing after-sales services was part of my job and it was a bigger challenge than retailing service. Most of the end-users were filled with frustrations, mainly from the malfunctioning of the products or being over-promised by our dealers who just pushed everything to us at the end of the day.
So, what have I learned from all those years of providing services to people?
“Appreciation is a wonderful thing:
It makes what is excellent in others belong to us as well. ~ Voltaire”
I’ve learned to appreciate all good services provided to me and just considering myself unlucky for those nasty ones.
I’ve learned not to dial the service line at the stage of hitting the boiling point and to always appreciate their effort in helping me solve the problems that I’ve had with their products/services, even when they couldn’t help at times Always remember — they are not the ones creating those problems.
“The customer is always right.”
A phrase to encourage one to produce/provide a quality product/service.
Not a phrase to abuse in order to receive a quality product/service.
Thank you for taking your precious time in reading this post, have a great day ahead, always!
Cheers & TTFN~ 😀